Refund & Cancellation Policy

1. Subscription Cancellation Policy

PT Boontrack Inovasi Digital provides recurring Software-as-a-Service (SaaS) subscriptions for enterprise business automation, workflow orchestration, and developer APIs. Clients may cancel their recurring subscription at any time.

• Self-Service & Concierge Cancellation: You may cancel future automatic renewals either directly through your workspace dashboard settings or by notifying our support desk at support@boontrack.com prior to your upcoming billing date.
• Continued Access Until Cycle End: Upon cancellation, your workspace remains fully active and accessible with all provisioned features until the conclusion of your current paid billing period. No future recurring charges will be incurred.
• No Cancellation Penalties: We do not assess arbitrary cancellation fees or penalties for terminating an ongoing monthly or annual subscription.

2. Refund Eligibility & Digital Goods Policy

Because BoonTrack provides high-throughput digital software services and live API integrations, refunds are evaluated based on clear operational parameters:

Digital Goods & Consumed API Quotas: Fees associated with already consumed Meta WhatsApp Cloud API conversation credits or verified completed transactions are non-refundable once utilized, except in proven cases of systemic platform fault.

3. Refund Processing Timeline & Method

Once an eligible refund claim is submitted, reviewed, and formally approved by our compliance department:

• Processing Window: Refunds are initiated through our licensed payment gateway partners (such as PT Sinar Digital Terdepan / Xendit) and acquiring banking networks within 5 to 10 business days.
• Original Payment Channel: Funds will be credited directly back to the original source instrument utilized during payment (Credit Card billing statement, Virtual Account originating bank account, or E-wallet balance).
• Card Issuer Posting: For credit card transactions, posting cycles may vary depending on the cardholder's issuing bank (typically reflected within 1-2 statement cycles).

4. Dispute Prevention & Contact Channel

We encourage direct communication to resolve billing discrepancies promptly before initiating formal chargeback claims with banking institutions. Please submit your billing inquiry or claim to our dedicated support desk: